Official support
Help with your
Visual Standard product.
Contact us about purchase confirmation, license delivery, activation, installation, updates, or Motion Graphics Creator usage.
01 / Contact
support@visualstandard.io
This is the official public support address for Visual Standard.
02 / What to include
Enough context to identify the problem.
Include the product name, your macOS version, the installer version, and the exact non-sensitive error message. For purchase or delivery questions, write from the email address used at checkout.
03 / Keep private
Never email a complete license key.
Do not send complete license keys, entitlement tokens, payment-card data, passwords, private project files, or signing credentials. We will never ask for your Claude account password.
04 / Seller